Refund policy

If you believe your item is faulty, damaged, unsafe, or not as described, please email within 5 days of receiving your order with your order number and clear photos so I can evaluate and resolve it as quickly as possible. Contact info@rumanaturals.com.au.

Depending on the nature of the issue, I may offer a replacement or refund.

For hygiene and product integrity, Ruma Naturals is unable to accept used items, returns due to a change of mind, personal preference, or dissatisfaction with cosmetic results.

Results from skincare can vary between individuals and are not guaranteed, but your feedback is invaluable. If your skin has had a negative reaction, please contact info@rumanaturals.com.au